Privacy Policy

Effective Date: September 11, 2025

Last Updated: September 11, 2025

Protecting your private information is our priority. This Privacy Policy applies to Firehouse Scoopers (“we,” “our,” “us”) and governs data collection, usage, and disclosure. By using our website, requesting a quote, or engaging our services, you consent to the practices described in this statement.

1.  Information We Collect

We may collect the following categories of information to provide services and improve customer experience:

Personal Information:

• Name
• Mailing and service address
• Email address
• Phone number
• Payment information (processed securely by our payment processor)

Service Details:

• Property type, gate locations, areas to be cleaned
• Pet information (e.g., names, number of pets, special notes)
• Service frequency and preferences

Communications:

• Text messages, emails, and call notes exchanged with us

Technical & Usage Data:

• IP address, browser type, device information, referral URL
• Pages visited, access times, and cookie/analytics data

Optional/Demographic Information (if provided):

• Household size, general location, preferences or interests

2.  How We Collect Information

We may collect information when you:

• Request a quote or register for service
• Submit payment details for services
• Communicate with us by phone, text, or email
• Interact with our website or ads
• Participate in promotions, surveys, or offers

3.  How We Use Information

We use collected information to:

• Deliver, schedule, and manage pet waste removal services
• Process billing and maintain accurate records
• Communicate with you about quotes, reminders, and updates
• Send promotional offers, surveys, or advertisements that may interest you
• Improve our website, marketing, and customer experience
• Comply with legal obligations and protect against fraud or abuse

4.  Cookies, Analytics & Advertising

We use cookies and similar technologies to operate our site, analyze usage, and deliver targeted advertising.

• Google Analytics: We use Google Analytics to measure traffic and Google may collect information such as your IP address, browser type, and pages visited. Learn more at Google Privacy & Terms.
• Facebook Ads / Meta Pixel: We use Meta Pixel to show relevant ads on Facebook/Instagram and to measure campaign You can manage your ad preferences in your Facebook account.
• Ad Choices: You can block or control cookies in your browser, use Google Ad Settings, or opt out via the Network Advertising Initiative.

5.  Sharing Information

• We do not sell or rent personal information. We may share limited information with trusted service providers only as needed to operate our business, such as payment processing, scheduling, website hosting, analytics, customer communications, and advertising support.
• Mobile information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

6.  SMS Communications

• By providing your mobile phone number and opting in, you consent to receive text messages from Firehouse Scoopers LLC related to quote requests, scheduling, appointment reminders, service updates, billing/account notifications, and customer support.
• Message frequency varies based on your service schedule and interactions with Firehouse Scoopers. Message and data rates may apply.
• You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at 888-415-POOP or info@firehousescoopers.com.
• Consent to receive text messages is not a condition of purchase.
• Mobile information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

7.  Data Retention

We retain your personal information as long as necessary to:

• Provide services you’ve requested
• Comply with tax, accounting, and legal requirements
• Resolve disputes and enforce agreements

You may request deletion of your information at any time, subject to legal or operational limits.

8.  Your Rights

Depending on your location, you may have rights such as to:

• Access, update, or correct your personal information
• Request deletion of your data
• Opt out of marketing communications
• Request details about how your data is collected, used, and shared

California Residents (CCPA/CPRA):

You have the right to:

• Know what categories of personal information we collect and how we use them
• Request access to the personal information we hold about you
• Request corrections or deletion (subject to legal/business exceptions)
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Be free from discrimination for exercising your privacy rights

We will verify your identity before processing requests and respond within the timeframes required by law.

9.  Security

We use SSL encryption and industry-standard safeguards to protect sensitive data. While we work hard to protect your information, no system or method of transmission over the internet is 100% secure

10.  Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect information from them. If such data is discovered, it will be deleted promptly.

11.  International Visitors

Our services are operated in the United States. If you access our site from outside the U.S., your information will be processed and stored in the United States, which may have different data protection laws than your country.

12.  Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date. If the changes are significant, we may also notify you by email. Your continued use of our services after changes are posted means you accept the updated policy.

13.  Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Firehouse Scoopers

📧 Email: info@firehousescoopers.com

📞 Phone: (888) 415-POOP

🌐 Website: www.firehousescoopers.com